Shreemati Shipping Policy

1. Shipping Costs

Free Shipping Threshold: Orders with a total value of ₹50,000 or more incur no shipping charges.
Charges for Lower Orders: Orders below ₹50,000 are subject to applicable shipping costs.
Exclusions: Free shipping does not include:
- Cash on Delivery (COD) charges
- Taxes, duties, or levies
- Discounts, coupons, or promotional reductions
Non-Refundable: Shipping charges are non-refundable in case of return, cancellation, or partial refund.
Modification Rights: Shreemati reserves the right to change shipping charges at any time without prior notice. Updated charges will reflect on product pages and checkout flow.
Legal Compliance: Charges comply with Indian consumer protection and e-commerce laws.

Shreemati-Fulfilled Orders: Shipped via company logistics partners to direct service locations.
Vendor-Fulfilled Orders: Shipped via vendor’s own logistics or third-party couriers.
Easy Ship Option: Vendor stores and packs products; Shreemati handles delivery to customers.
Self-Ship Option: Vendor stores, packs, and delivers products using own or third-party logistics.
Operational Days: Shipping occurs Monday–Saturday, excluding Sundays and National Holidays.
Tech Integration: Inventory and shipment updates are synced via Shreemati platform; vendors must maintain real-time stock and order status.

Pickup & Delivery: Delivery agents pick up from vendor/seller and deliver to buyer.
Vendor Obligations:
- Pack products according to standards to prevent damage.
- Schedule pickups promptly to meet delivery timelines.
Risk Transfer: Risk transfers from vendor to buyer upon successful delivery and signature acknowledgment.
Legal Implication: Signature at delivery (including by recipient) constitutes proof of delivery and transfer of responsibility.

Domestic Coverage: Courier partners cover most locations in India; remote areas serviced by Indian Postal Service.
International Shipping: Limited, requires customer contact for special arrangements.
Non-Serviceable Locations: If a location cannot be serviced, Shreemati will contact the buyer; if unresolved, the order is cancelled and payment refunded.
Tech Aspect: Platform auto-validates PIN codes for shipping eligibility at checkout.

Classification:
- Regular Orders: Shipped same or next day from warehouse/vendor.
- Large/Special Orders: Shipped within 2 weeks.
Estimated Delivery: Domestic: 1–7 business days; international: 7–21 business days or more.
Tracking: Real-time tracking via Shreemati platform; updates sent via email/SMS.
Disclaimer: Delivery dates are tentative; subject to logistics, vendor compliance, and Force Majeure.

COD available only for orders less than ₹25,000 and vendor seller offer.
Availability depends on courier/vendor coverage.
Products under COD delivered by courier or authorized vendor representative.
If COD is unavailable, refunds processed per refund policy.
Legal Note: COD restrictions are communicated upfront at checkout; vendor liability limited if COD conditions are not met.

Vendors must adhere to:
- Secure packaging standards to prevent damage.
- Labelling & compliance marks per product type (electronics, apparel, etc.).
Non-compliance may result in order rejection or vendor liability for damages.
Technology: Integration with Shreemati platform ensures vendors upload packaging confirmation before shipping.

Delivery agents attempt 3 deliveries before returning the package to the warehouse.
Correct contact information is mandatory for successful delivery.
Return Policies:
- Vendor-fulfilled orders follow vendor’s return policy.
- Shreemati-fulfilled orders follow Shreemati’s policy.
Shipping charges for returned/cancelled items are non-refundable, unless due to Shreemati/vendor error.

Buyers receive courier name, tracking number, and estimated delivery date via email/SMS.
Tracking updates reflect on Shreemati platform in “My Orders” section.
Delays due to courier scanning or external factors (customs, weather, force majeure) are not liability of Shreemati/vendor.

Shipping and delivery policies comply with:
- Indian Contract Act 1872
- Consumer Protection Act 2019
- IT Act 2000 for digital confirmations and e-signatures
- Indian e-commerce regulations regarding shipping, cancellations, and refunds
Vendor and Shreemati must maintain insurance coverage:
- Product liability
- General commercial liability
- Shipping insurance for high-value orders

Risk transfers to buyer upon confirmed delivery and signature.
Shreemati/vendor not liable for:
- Delays due to customs, government regulations, or force majeure events
- Damages after delivery
- Incorrect recipient signature acceptance
Vendors may opt for shipping insurance for extra protection.

Real-time inventory, order processing, and shipping updates integrated into Shreemati platform.
Vendors must update stock levels promptly to avoid overselling.
Platform supports automated notifications for buyers regarding:
- Order confirmation
- Shipping updates
- Estimated delivery dates
Data privacy compliance under Indian IT Act & Data Protection rules enforced for all shipping-related information.

Limited international delivery is available.
Special arrangements require customer care coordination.
Customs, duties, and taxes for international shipments are the buyer’s responsibility.
Delivery times depend on local regulations and international logistics partners.

Customer Care: +91 89640 35054
Email: shreemati.help@gmail.com
Support: Platform-based order tracking, chat support, and vendor assistance.

✅ Additional Notes for Wholesale Buyers & Vendors:

Multiple vendors/products may ship separately.
Orders are shipped only to a single address per order; multiple addresses require separate orders.
Force Majeure events may impact delivery timelines; Shreemati/vendor liability limited.
COD, Free Shipping, and Return policies are explicitly communicated during checkout.

Email :shreemati.care@gmail.com