Privacy Policy

Effective Date: 2025-10-29
Operated By: www.shreemati.com (Trade Name – Shreemati E Shopee)
Jurisdiction: Indore (Madhya Pradesh) & Kolkata (West Bengal)

1. Purpose and Scope

This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect information obtained through the wholesale marketplace wholesellers.shreemati.com.
It applies exclusively to wholesale (B2B) operations and does not govern data processed on the retail site www.shreemati.com.

By accessing or using this Platform, you agree to this Policy and the Wholesale Terms & Conditions.

2. Who We Are

  • Data Controller / Operator: The registered firm operating under the domain www.shreemati.com, trading as Shreemati E Shopee.
  • The firm is GS-registered in India and functions as the E-commerce Operator (ECO) for wholesale trade on wholesellers.shreemati.com.

3. Data Collected

We collect only data necessary for lawful business purposes, compliance, and transaction fulfillment.

3.1 Information You Provide Directly

  • Business name, contact person, address, GST IN, and PAN
  • Email ID and phone number
  • Banking details (for settlements and refunds)
  • Login credentials (username and password)
  • Uploaded documents (KYC, reseller license, etc.)

3.2 Information Collected Automatically

  • Browser type, device ID, IP address, and access logs
  • Session cookies and analytics data
  • Transaction details (order IDs, invoice numbers, payment timestamps)

3.3 Information from Third Parties

  • Payment gateway or logistics updates
  • Vendor verification databases
  • Government compliance systems (e.g., GSTN validation)

We do not share data between wholesellers.shreemati.com and www.shreemati.com accounts.

4. Purpose of Processing

Purpose Legal Basis
Account registration and identity verification Performance of contract
Order processing and delivery management Contract execution
Tax compliance (GST, TDS, TCS filings) Legal obligation
Vendor and buyer settlements Legitimate business interest
Dispute resolution and fraud prevention Legal obligation
Marketing of B2B offers (optional) Consent

5. Use of Cookies

  • We use essential cookies for login sessions and secure checkout.
  • Analytical cookies (e.g., Google Analytics 4) help us improve performance.
  • Users can adjust browser settings to disable non-essential cookies; essential cookies remain required for platform operation.

6. Data Sharing and Disclosure

We do not sell, rent, or trade personal or business data.
Data may be shared only with:

  1. Payment Service Providers – for transaction processing.
  2. Logistics Partners – for dispatch and delivery.
  3. Tax Authorities – for mandatory TCS/TDS/GST filings.
  4. IT and Hosting Vendors – under strict confidentiality agreements.
  5. Legal Authorities – when disclosure is required by law, subpoena, or to prevent fraud.

All processors are bound by confidentiality and data-protection obligations.

7. Data Retention

  • Transaction and tax records are retained for 8 years (as per Indian tax law).
  • Inactive accounts are archived after 24 months and deleted within 36 months unless required for compliance.
  • Data may be retained longer for pending disputes or legal claims.

8. Data Security

We employ:

  • SSL encryption for all data transfers;
  • Role-based access controls for staff and vendors;
  • Two-factor authentication for administrators;
  • Regular malware and penetration tests.

Despite our efforts, no system is 100 % secure; users acknowledge this risk when transacting online.

9. Your Rights (Under DPDP Act 2023)

You have the right to:

  1. Access your personal data held by us.
  2. Correct or Update inaccurate information.
  3. Withdraw Consent for optional processing (marketing).
  4. Request Erasure (subject to legal retention requirements).
  5. Nominate a person to exercise these rights in case of incapacity or death.

Requests can be sent to shreemati.care@gmail.com with subject “Privacy Request – wholesellers.shreemati.com.”
We will acknowledge within 48 hours and respond within 15 working days.

10. Cross-Border Data Transfers

All data is stored on servers located in India.
If cross-border processing becomes necessary (e.g., cloud backup), it will comply with DPDP Act rules and adequate data-protection safeguards.

11. Data of Children

This Platform is strictly for business use and not intended for individuals under 18 years of age.
We do not knowingly collect children’s data.

12. Marketing Communications

  • We may send B2B offers, product updates, and event announcements to registered users.
  • You can unsubscribe any time using the “unsubscribe” link or by emailing shreemati.care@gmail.com.
  • Transactional emails (order and invoice confirmations) are mandatory and cannot be opted out of.

13. Third-Party Links

Links to external websites are provided for convenience only.
We are not responsible for the privacy practices or content of those websites.

14. Grievance Officer

As required by the Information Technology (Intermediary Guidelines & Digital Media Ethics Code) Rules and DPDP Act 2023:

Grievance Officer: Navnit kumar
Email: shreemati.care@gmail.com
Response Time: Acknowledgement within 48 hours, resolution within 15 working days.
Jurisdiction: Courts of Indore (M.P.) and Kolkata (W.B.)

15. Updates to This Policy

We may amend this Policy periodically to reflect legal or technical changes.
Updated versions will be posted on wholesellers.shreemati.com with a revised effective date.
Continued use constitutes acceptance of the revised Policy.

16. Contact

For questions or concerns, email us at:
shreemati.care@gmail.com
Subject: “Privacy Policy – wholesellers.shreemati.com”