Effective Date: 2025-10-29
Applies To: wholesellers.shreemati.com (Wholesale B2B Platform)
Operated By: www.shreemati.com – Trade Name Shreemati E Shopee
1. Purpose
This policy ensures transparent handling of all complaints, disputes, and grievances arising from any transaction or interaction on wholesellers.shreemati.com.
It applies to all buyers, vendors, affiliates, and visitors using the platform.
2. Appointment of Grievance Officer
In compliance with Indian e-commerce and data-protection laws, the Platform has appointed the following Grievance Officer:
Name: Navnit kumar
Designation: Grievance Officer – Wholesale Operations
Email: shreemati.care@gmail.com
Contact Address: Shreemati E Shopee, 60-A,Mangal nagar,Indore (M.P.), India – 452001
Phone: [+91-896-40-5054]
The Grievance Officer is responsible for receiving, acknowledging, investigating, and resolving all complaints related to:
- Product or service quality
- Payment or refund delays
- Vendor or buyer misconduct
- Privacy or data-protection concerns
- Misuse of intellectual property
- Any other legal or transactional grievance
3. Complaint Submission Procedure
- Mode: Submit via email to shreemati.care@gmail.com with subject line “Formal Grievance – [Order ID / Issue Type]”.
- Acknowledgement: Within 48 business hours of receipt.
- Resolution Timeline: The Platform will investigate and resolve the grievance within 15 business days or provide a written explanation if additional time is required.
- Escalation: If unsatisfied, parties may escalate in writing to the Proprietor’s Office (via shreemati.care@gmail.com) before initiating legal proceedings.
4. Platform Role & Liability
- wholesellers.shreemati.com acts only as an intermediary facilitating transactions between buyers and vendors.
- The Platform is not directly liable for any defect, deficiency, or misrepresentation by vendors.
- However, we will take prompt remedial action, including suspension or delisting of defaulting vendors, upon verified complaints.
5. Confidentiality
All complaints and communications with the Grievance Officer are kept confidential, except where disclosure is required by law or regulatory authority.
6. Legal Jurisdiction
All legal disputes, claims, or actions arising out of or relating to any transaction, agreement, or policy of wholesellers.shreemati.com shall be subject to the exclusive jurisdiction of the courts at Indore (Madhya Pradesh) and Kolkata (West Bengal), India.
This clause supersedes any conflicting jurisdictional provisions in user or vendor agreements.
7. Governing Law
This Statement and all related policies are governed by and construed in accordance with the laws of India, including but not limited to:
- The Information Technology Act, 2000
- The Consumer Protection Act, 2019
- The Digital Personal Data Protection Act, 2023
- Applicable GST and Income Tax laws
8. Policy Updates
This policy may be amended periodically. Updates will be published on the website footer and notified to all registered users by email or dashboard alert. Continued use of the platform constitutes acceptance of such changes.
9. Contact for Legal Notices
All legal notices and correspondence should be addressed to:
Shreemati E Shopee
Email: shreemati.care@gmail.com
CC to: shreemati.help@gmail.com